Unipart Group Master Trust (UGMT)

The Unipart Group Master Trust (UGMT) is a section of the Legal and General (L&G) Master Trust and it provides defined contribution (DC) pension benefits.

 

A Master Trust is a pension arrangement designed for use by multiple different employers, which is held under legal trust and run by a Trustee Board. The Trustee Board are independent of the Company and retain decision making independence for all matters including administration and investment governance. The Trustee Board are required to act in the interests of all members (not themselves, any representative body or Unipart) and to ensure that all the members are treated fairly and equally. They work hard to ensure that your pension scheme is efficiently run and that it delivers you value for money.

Further details on the Trustee Board can be found in the L&G Master Trust Report and Accounts which can be found here or alternatively on the L&G website.

The L&G Master Trust was one of the first Master Trust’s to obtain authorisation from the Pensions Regulator under the Occupational Pension Schemes (Master Trusts) Regulations 2018 and is the largest Master Trust in the UK with over £7 billion of assets under management. The L&G Master Trust recently won “Master Trust offering of the Year” 2019 at the European Pension Awards.

The Trustee of the UGMT holds personal data about members in order to correctly administer and pay benefits. Following the introduction of the Data Protection Act 2018 the Trustee are required to make available details of the data that is held, how it is used and the safeguards in place to ensure this data is protected. This information is set out in the Trustee’s Data Protection Privacy Notice, which is available by clicking the button below.

The L&G Master Trust provide a member website, that enables you to view specific details about your pension and this can be accessed at

If you have any questions about the member website or how to access it, you should contact the administrator and the contact details can be found on the Contacts Page.

The UGMT website contains useful information including access to the member booklet and other useful documentation.

You can access the website at

The L&G Master Trust also provide a number of helpful resources on their Document Library.

This has your Member Booklet, a Guide to Investing, Expression of Wish forms, and many videos explains pensions and retirement options etc…

We have also directly linked the Member Booklet and Guide to Investing below:

Member Booklet

Your Guide to Investing

If you have a complaint relating to your pension benefits or the service you have received from the UGMT administrator, you should raise your concern with the administrator in the first instance.

If, having raised your complaint with the administrator, you do not receive a satisfactory resolution to your complaint and remain dissatisfied, the Trustees of the UGMT have a formal Internal Dispute Resolution Procedure (IDRP) available. The aim of the IDRP is to ensure that grievances are properly investigated and any disputes are resolved correctly, fairly and in good time. There are two stages to the IDRP and the relevant documents are available under Terms of Reference of the Operations Committee

If you are not satisfied with the result of the IDRP, you have the right to refer your complaint to the Pensions Ombudsman. The Pensions Ombudsman deals with complaints and disputes which concern the administration and/or management of occupational and personal pension schemes.

The Pension Ombudsman services are free to use and the contact details are:

10 South Colonnade,
Canary Wharf,
E14 4PU.

Tel: 0800 917 4487
Email: enquiries@pensions-ombudsman.org.uk
Website: http://www.pensions-ombudsman.org.uk
Online complaint form: http://www.pensions-ombudsman.org.uk/our-service/make-a-complaint/

You are also able to call MoneyHelper at any time during your complaint for free and impartial guidance to your complaint. 

You can contact them in various ways.  Full details are provided here:

https://www.moneyhelper.org.uk/en/contact-us/pensions-guidance

You can also use the MoneyHelper service for any reason connected to Benefits, Pensions, Debt, Budgeting, and other financial assistance.  They can provide free guidance for your situation and if necessary help you access specialist services.

MoneyHelper:

Money and Pensions Service
120 Holborn
London
EC1N 2TD

Telephone number: 0800 011 3797

Webchat: www.moneyhelper.org.uk/PensionsChat/

Website: www.moneyhelper.org.uk/en

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