Dorman Traffic Products Retirement Benefit Scheme

The Dorman Traffic Products Retirement Benefit Scheme (DTPRBS) is a Defined Benefit pension arrangement that closed to future accrual on 31 December 2002.

The Trustee of the Scheme, Dorman Traffic Products Pension Trustees Limited, is responsible for looking after the DTPRBS and ensuring that the Scheme is administered according to the Trust Deed and Rules. The Trustee is required to act in the interests of all members (not itself, any representative body or Unipart) and to ensure that the members are treated fairly and equally. The Board of the Trustee comprises employer nominated Trustee Directors (ENTs) and member nominated Trustee Directors (MNTs). Further details are available on request from the Scheme.

The Trustee of the DTPRBS holds personal data about members in order to correctly administer and pay benefits. Following the introduction of the Data Protection Act 2018 the Trustee is required to make available details of the data that is held, how it is used and the safeguards in place to ensure this data is protected. This information is set out in the Trustee’s Data Protection Privacy Notice, which is available under the ‘Key Documents’ section on the right hand side of this page.

If you have a complaint relating to your pension benefits or the service you have received from the Scheme Administrator, you should raise your concern with the Scheme Administrator in the first instance.

 

If, having raised your complaint with the Scheme Administrator, you do not receive a satisfactory resolution to your complaint and remain dissatisfied, the Trustee of the DTPRBS has a formal Internal Dispute Resolution Procedure (IDRP) available. The aim of the IDRP is to ensure that grievances are properly investigated and any disputes are resolved correctly, fairly and in good time. There are two stages to the IDRP and the relevant documents are available under the ‘Key Documents’ section on the right hand side of this page.

 

In addition to the IDRP, you have the right to refer your complaint to the Pensions Ombudsman. The Pensions Ombudsman deals with complaints and disputes which concern the administration and/or management of occupational and personal pension schemes.

 

The Pension Ombudsman services are free to use and the contact details are:

 

10 South Colonnade

Canary Wharf

London E14 4PU

Tel: 0800 917 4487 or +44 (0) 207 630 2200 (overseas) – (telephone hours are 10am to 2pm)

Email: enquiries@pensions-ombudsman.org.uk

Website: www.pensions-ombudsman.org.uk

Online complaint form: www.pensions-ombudsman.org.uk/our-service/make-a-complaint/

Mercer

No 4 St Paul’s Square

Old Hall Street

Liverpool

L3 9SJ

Tel.   0161 837 6515

E-Mail: DormanTrafficAdmin@mercer.com

 

If you have general requests for information or guidance concerning your pension arrangements contact:

The Money and Pensions Service

11 Belgrave Road, London, SW1V 1RB

Telephone: 0800 138 7777

Website: www.maps.org.uk

The Money and Pensions Service is an arm’s-length body, sponsored by the Department for Work and Pensions,  and also engages with HM Treasury on policy matters related to financial capability and debt advice.  They have a commitment to ensure people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. They operate MoneyHelper, the Pensions Advisory Service and Pension Wise.

You can contact MoneyHelper on:

Telephone: 0800 011 3797 or via webchat

Website: https://www.moneyhelper.org.uk/en