Unipart Group Retirement Benefit Scheme

The Unipart Group Retirement Benefits Scheme (RBS) is a Defined Benefit (DB) pension arrangement. The DB section of the RBS was closed to future accrual from 31 December 2005 and since then, only DC benefits have been accrued by members. The DC section was closed to new contributions from 31 December 2020 and all DC assets were transferred out of the RBS to the Unipart Group Master Trust during February 2021. If you only held DC benefits in the RBS prior to the 31 December 2020, please go to the Unipart Group Master Trust page, for details of the scheme that now holds all your benefits.

The Trustee of the Scheme, UGC Retirement Benefits Trustees Limited, is responsible for looking after the RBS and ensuring that the Scheme is administered according to the Trust Deed and Rules. The Trustee is required to act in the interests of all members (not itself, any representative body or Unipart) and to ensure that the members are treated fairly and equally. The Board of the Trustee comprises employer nominated Trustee Directors (ENTD), member nominated Trustee Directors (MNTD) and an independent Trustee. Details on the Trustee Board can be found in the RBS Report and Accounts which are available, on request, from the Scheme Administrator.

The Trustee of the RBS holds personal data about members in order to correctly administer and pay benefits. Following the introduction of the Data Protection Act 2018, the Trustee is required to make available details of the data that is held, how it is used and the safeguards in place to ensure this data is protected. This information is set out in the Trustee’s Data Protection Privacy Notice, which is available under the ‘Key Documents’ section on the right hand side of this page.

The Administrator of the RBS provide a member website, that enables you to view specific details about your pension and this can be accessed by clicking the button below.

If you have any questions about the member website or how to access it, you should contact the Administrator and the contact details are available at the top of this page.

If you have a complaint relating to your pension benefits or the service you have received from the RBS Administrator, you should raise your concern with the RBS Administrator in the first instance.

If, having raised your complaint with the RBS Administrator, you do not receive a satisfactory resolution to your complaint and remain dissatisfied, the Trustee of the RBS have a formal Internal Dispute Resolution Procedure (IDRP) available. The aim of the IDRP is to ensure that grievances are properly investigated and any disputes are resolved correctly, fairly and in good time. There are two stages to the IDRP and the relevant documents are available under the ‘Key Documents’ section on the right hand side of this page.

In addition to the IDRP, you have the right to refer your complaint to the Pensions Ombudsman. The Pensions Ombudsman deals with complaints and disputes which concern the administration and/or management of occupational and personal pension schemes. Normally, the Pensions Ombudsman would expect that you have already submitted your complaint via the Scheme’s IDRP and received a formal response from the Trustee before accepting to investigate your complaint.

The Pension Ombudsman services are free to use and the contact details are:

10 South Colonnade
Canary Wharf
London E14 4PU

Tel: 0800 917 4487
Email: enquiries@pensions-ombudsman.org.uk
Website: http://www.pensions-ombudsman.org.uk
Online complaint form: http://www.pensions-ombudsman.org.uk/our-service/make-a-complaint/

Capita

PO Box 555

Stead House

Darlington

DL1 9YT

Tel:       0344 391 2421

Email:   unipart@capita.com

If you have general requests for information or guidance concerning your pension arrangements contact:

MoneyHelper

Telephone: 0800 011 3797

Website:  www.moneyhelper.org.uk

MoneyHelper is a free service provided by the Money and Pensions Service.  The Money and Pensions Service is an arm’s-length body, sponsored by the Department for Work and Pensions, with a joint commitment to ensure people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime.